Privacy Policy - Tenants & Guarantors

Your application to rent a property, or act as guarantor, is being handled by FLS Tenant Referencing. When we process an application made by you, we will collect personal data. This privacy notice sets out how we collect and process this data.

The security of your personal data is extremely important to us and we have safeguards and measures in place to ensure that it is protected.

This policy may be updated from time to time. The last revision of this policy was made in May 2018.

Data Controller and Contact Details

For the purposes of relevant data protection legislation, FLS Tenant Referencing Services Limited is a controller of your personal data and can be contacted on the below contact details:

  • Email:
  • Telephone: 01227 257777
  • Address: Lake House, Miners Way, Canterbury, Kent, CT3 4LQ

Information we hold about you
  • Personal data you provide on your application form to be a tenant or a guarantor
  • Personal data you provide to us in person, via our website, by email or by telephone
  • Information from credit reference agencies, referees and other third parties
  • Information about your use of our website

The personal data we collect will include your name, addresses (current/previous and prospective), date of birth, telephone number, email address, employment/income details, financial circumstances and credit history.

How we use your information and the lawful basis for doing so

When you submit your application to be a tenant or a guarantor, you will provide your consent for us to process and store your personal data as outlined in this privacy policy. We will only use your information where you have agreed to it or where we are allowed to by law e.g. fulfilling a legal obligation or because we have a legitimate business interest to do so.

We do not pass on or sell your data for marketing or other purposes. We do not share information without consent unless the law and this policy allow us to do so.

Who we pass your personal data to

We may pass your information to third parties, which may include:

  • Our customer, the person or company to whom you are applying for the property. They will be able to view the information entered on your application form
  • Credit reference agencies, when we carry out a credit check using your details
  • Our insurance partners in order to satisfy their requirements for cover in relation to rent guarantee and legal expenses products that the landlord may obtain
  • Companies that provide processing or administration services to us under contract for activities described in this policy
  • Fraud prevention agencies, police or other organisations where we have a duty to, or are permitted to disclose your personal information by law.

Where we store your personal data

All information you provide to us is stored on our dedicated secure servers which are located in the UK and are built with the latest technology. We will not transfer your personal data outside of the European Union.

How we keep your data safe

All website data and online forms are encrypted. We regularly review our data security policy and maintain robust firewall, anti-virus and anti-malware protection.

Physical devices such as computers which are used to process personal data are located in secure parts of our offices. Access is permitted only to authorised persons and we operate full coverage CCTV and security systems.

How long we keep personal data for

We will store your personal data for 36 months from the processing date of your application. This is to enable us to maintain compliance with any insurance against the tenancy or to refer to our records in the unlikely event that you, or our client, wish to lodge a complaint against us.

You may request earlier deletion of your details if the tenancy does not go ahead or if you are no longer a tenant or guarantor.

To request deletion of your data, please email or write to us at our postal address.

Access to your personal data and your rights

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information that we hold, please submit a request to us by emailing or write to us at our postal address.

You also have the right to:

  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
  • seek redress, either through the ICO, or through the courts

If you have a concern about the way we are collecting or using your personal data, we ask that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at