Frequently Asked Questions

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Landlords Services - FAQs

How do I place an order?
We provide our referencing services to landlords via our online ordering system. You should first register to use our services and then place your order via your user area on this website. For more information please see the ‘How it works’ page.

How do I pay for the services I order?
When you place your order via this website you will be directed to our secure payment processor for payment by debit/credit card. All major cards are accepted and we will provide a VAT invoice by email once the transaction has been processed. If you would like to become an account customer please contact us for an application form.

Can my prospective tenants apply online?
Yes, when using the Full Profile service prospective tenants and guarantors can complete their own applications online. You will start the application process from within your user area and provide us with an email address for each tenant/guarantor. Our system will then email them a link to complete their application online. You can track progress of the application using the online tracker.

Can I track the progress on my applications?
Yes, when your account has been set up you will have access to your own personal user area within our website where you are able to track the status of any current applications, start new applications and see previous results.

What support do I have?
Our Customer Services team are able to update you on any application, handle general queries and offer advice on the best way to proceed. We believe in offering the personal touch and you will always be able to speak directly with the person handling your applications.