Frequently Asked Questions

How long will this process take?

We aim to complete all our enquiries within 48-72 hours. Delays in the reference checking procedure are nearly always due to your referees not responding by return to the reference request. You should first check with your referees that they have replied before calling this office or the managing agent.

When will you recommend a guarantor agreement is in place?

We will recommend a guarantor when:

• the applicant has insufficient income
• the applicant has minor credit history problems
• the applicant is unemployed or we are not happy with the status of their employer
• the applicant is self-employed and unable to provide acceptable proof of income
• we receive a negative reference from the current landlord
• the applicant is a student, unemployed or on Housing Benefit
• the applicant’s history of residence or identity can not be verified
• the application is considered generally weak for any other reason.

When will you recommend that the tenancy does not proceed?

We will decline an application when:

• the applicant has severe credit history problems
• the information on the application is found to be fraudulent

When will you decline a guarantor?

We will decline a guarantor when:

• negative credit history is located
• the guarantor has insufficient income
• the guarantor is employed on a temporary contract or casual employment
• the guarantor is self-employed and has no proof of address
• the guarantors residency at their address can not be verified
• the information on the application is found to be fraudulent.

Is my personal data safe?

We are licensed by the Office of Data Protection and operate in accordance with the Data Protection Act. Your personal data will not be passed to any third party with the exception of the Managing Agent of the property. For further information please see our privacy policy.